How we quote

One price for the shipment. Not a menu.

We quote per shipment: one job, one price, with the scope written out under it. There is no rate card here. The same container costs us different amounts in a different place, in a different season, or with different sampling.

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The unit

A shipment, not a line item.

One commissioning, one site visit, one price. A job with more than one container gets one line per container. We do not roll them into a single figure, because a single figure is the first thing a buyer cuts.

Under the price sits the scope: what we inspect, how many pieces we sample, how many we thaw, what the report carries, when it is delivered. Read the scope before you compare two quotes.

Included in every fee

Travel: Included. We do not raise a separate travel, transport or accommodation charge.
Sampling: Per product category, recorded per shipment.
The record: Piece-by-piece net weight, measured glaze, size distribution, defect counts, temperature, photographs.
Turnaround: Acceptance ≤4 working hours; quotation ≤8 working hours; data upload ≤4 hours; file closure ≤5 working days.
Report delivery: A draft within 24 hours of the inspection; the final report within 12 hours of your confirmation of the draft.

What moves the price

Six things we look at before we put a number on it.

We set these out because you are entitled to know why one quote differs from another. How we work out the number is not on this page. It is in the written quotation we send you.

Where the goods are

A plant two hours away and a plant two provinces away are not the same job. Travel is inside our fee, so distance has to be inside the price.

How heavy the job is

How many sizes, how many pieces, whether anything has to be thawed, how long anyone has to stand in a −18 °C room, how much has to be photographed.

Whether it fits in one visit

If production monitoring and loading supervision fit in one day, we save a trip and the price shows it. If you need them on separate days, it costs more.

How tight your dates are

Tight dates cost more than flexible ones. If the container loads next week, say so early; it decides what we can commit to and what we charge.

What the report has to do

A report your bank needs before it releases payment, or one a destination authority asks for, is a heavier job than a report you read yourself.

Where payment is tied to the report — a balance payable against it, or a bank that wants the record before it releases — the report is set out to the requirements the bank or the letter of credit states, and issued in the name of a named person. Passing it to your bank or to your customer is yours to do. Whether a bank accepts it, and on what terms, is the bank's decision.

When plans change

How the fee works.

Facts and measurements only. No conformity conclusion on the whole lot.

A wasted trip is still charged. If we attend and cannot work (wrong address, goods not ready, nobody on site, no power), the fee stands.
Rescheduling is free if you tell us more than 24 hours before the agreed time. Later than that, it is treated as a wasted trip.
Extra items are done only after written confirmation on site. Items you have not confirmed, we do not do.
If we cannot attend for our own reasons (people, equipment, qualification), there is no charge, and we re-schedule you first.
If the job ends early, the completed proportion is charged.
If we see a rejection risk on the whole consignment, we tell you fast. That is part of the service, not an extra.
Multiple sites or factories are charged per site.
Travel is included. We never raise a separate travel, transport or accommodation charge.

Your quotation

What arrives, and when.

A written quotation, within 8 working hours of us having the five things below. One document, in this order, valid for one week.

Nothing we put in writing is an offer until we have confirmed the final amount in writing. Where a service has no agreed price yet, the line reads “To be confirmed by CCI in writing”. We do not leave it blank and we do not guess.

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A quotation carries

Why it matters: what a shortfall on a container actually costs you.
Scope: what we inspect, how we sample, what the report carries, how long it takes.
Options A / B / C: the same price band, three levels of evidence. We mark the one most clients choose.
Add-ons, priced separately and never bundled.
Fees: one price for the shipment, travel shown as included.
What we do not do, and why that protects you.
The limits on timing we can commit to, and the segments we will not quote yet.
How the fee works when plans change.
The five things to confirm back to us.

Before we can quote

Five things, and we can put a number on it.

The commodity: what the goods are.
The destination country.
The number of containers.
The loading window: when the container is due to be loaded.
Who the principal is: the party that commissions the inspection and receives the report.

If you do not have all five, write anyway. We ask for what is missing before we attend; we do not assume it. Enquiries are acknowledged within 4 working hours.

Build the request

Two questions we get asked at this point.

“Another firm quoted less.”

Then let us align on scope first. The same container with a different sampling count, a different number of pieces thawed, and no piece-level record is a different job, and it should not cost the same. Ask them what is inside their number.

“Can you do better on price?”

Price is negotiable. Conclusions are not. What can move is the level of evidence and the amount of administration. Sampling, mandatory checks and whether something conforms do not move.